Privacy policy
Privacy Policy
Last updated: 17 July 2026
Tile Soultion operates this website to provide information, enquiries, quotes and service support for tiling, waterproofing, bathroom tiling, tile repairs, leaking shower repairs, pool tiling, floor and wall tiling, kitchen splashbacks, outdoor tiling and related services across Sydney and surrounding areas.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, request a quote, send photos, use our online forms, communicate with us, or engage us for tiling and related services.
By using this website or contacting Tile Soultion, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
We may collect personal information from you when you contact us, request a quote, submit an enquiry, call us, email us, send photos, or use our website.
The types of personal information we may collect include:
Your name
Phone number
Email address
Suburb or service location
Property address, if needed for a quote or booked service
Details about your tiling, waterproofing or repair project
Photos or videos you choose to send us
Messages, notes or instructions you provide
Quote details, invoice details and payment records
Information about your communication with us
Device, browser, IP address and website usage information
Any other information you choose to provide to us
We only ask for information that helps us respond to your enquiry, provide a quote, complete a service, manage bookings, communicate with you, or improve our website and services.
Photos and Project Information
If you send us photos or videos of your bathroom, shower, tiles, pool area, balcony, kitchen, floor, wall, outdoor area or other project area, we may use those images to understand the work required, prepare a quote, provide advice, plan the job or keep records of the work discussed.
We will not intentionally publish your private photos, address or personal details on our website or marketing materials without your permission.
How We Collect Personal Information
We may collect personal information:
Directly from you when you call, email, message us or submit a website enquiry
When you request a quote through our website
When you send photos, videos, measurements or project details
When you book a service or communicate with us about a job
When you make a payment or receive an invoice
Automatically through our website, cookies, analytics tools and similar technologies
Through Shopify or other service providers that help operate our website
Through third-party platforms if you contact us through Google, social media, directories or advertising platforms
How We Use Your Personal Information
Tile Soultion may use your personal information to:
Respond to your enquiry
Provide quotes and service information
Assess your tiling, waterproofing or repair project
Arrange site visits or bookings
Communicate with you before, during and after a job
Provide tiling, waterproofing, repair or related services
Prepare invoices, receipts and payment records
Manage customer service and follow-up communication
Improve our website, services and customer experience
Send service updates or promotional information, where permitted
Maintain business records
Comply with legal, accounting, tax, insurance and regulatory obligations
Protect our business, website, customers and services from misuse, fraud or security issues
Marketing and Communication
We may use your contact details to send you updates, service information, promotional offers or follow-up messages related to Tile Soultion.
You can ask us to stop sending marketing messages at any time by contacting us at tilesolution.co@gmail.com.
Even if you opt out of marketing, we may still contact you about quotes, bookings, invoices, completed work, warranty-related matters, service updates or important business communications.
Cookies and Website Analytics
Our website may use cookies, analytics tools and similar technologies to understand how visitors use the website, improve performance, remember preferences, measure advertising results and improve customer experience.
Cookies may collect information such as your browser type, device information, IP address, pages visited, time spent on the website and how you interact with the website.
You can manage or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.
Shopify and Website Hosting
Our website may be powered by Shopify or other website service providers. Shopify and related service providers may collect and process information about your access to and use of the website to help provide, host, secure and improve the website.
Information submitted through the website may be transmitted to Shopify and other service providers that help us operate the website, process enquiries, manage forms, analyse website activity or provide technical support.
You can learn more about how Shopify handles personal information by visiting Shopify’s privacy information at https://privacy.shopify.com.
How We Disclose Personal Information
We may disclose personal information where reasonably necessary for our business and services, including to:
Website hosting and technology providers
Shopify and website platform providers
Email, phone, form and communication providers
Payment processors, banks or accounting systems
Bookkeeping, accounting, legal or insurance advisers
Contractors, subcontractors or suppliers involved in a project, where needed
Advertising, analytics or marketing service providers
Government, regulatory or law enforcement authorities if required by law
Other third parties where you have consented or where disclosure is required or permitted by law
We do not sell your personal information.
Third-Party Websites and Links
Our website may include links to third-party websites, platforms or services. These may include Shopify, Google, social media platforms, review platforms, payment providers or other websites.
We are not responsible for the privacy practices, security or content of third-party websites. You should review their privacy policies before providing personal information to them.
Security of Your Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
However, no website, email, online form or electronic communication method can be guaranteed to be completely secure. Please avoid sending sensitive or confidential information through unsecured channels unless necessary.
Retention of Personal Information
We keep personal information for as long as reasonably needed for the purposes described in this Privacy Policy, including to respond to enquiries, provide services, manage quotes and invoices, keep business records, comply with legal obligations, resolve disputes and maintain accounting, tax and insurance records.
When personal information is no longer needed, we may take reasonable steps to delete it, destroy it or de-identify it.
Accessing or Correcting Your Information
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before responding to a request. In some cases, we may not be able to provide access or make changes where permitted by law.
Your Rights and Choices
Depending on your location and applicable laws, you may have rights to:
Request access to personal information we hold about you
Request correction of inaccurate personal information
Request deletion of certain personal information
Opt out of marketing communications
Ask questions or make a complaint about how we handle your information
To make a privacy request, contact us using the details below.
Children’s Privacy
Our website and services are intended for adults and property owners, tenants, landlords, builders, businesses and people seeking tiling or related services.
We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take reasonable steps to delete it where appropriate.
International Transfers
Some of our website, hosting, analytics, email, payment or technology providers may store or process information outside Australia.
Where this occurs, we take reasonable steps to use reputable service providers and to handle personal information in accordance with this Privacy Policy and applicable law.
Complaints
If you have a concern or complaint about how Tile Soultion handles your personal information, please contact us using the details below.
We will review your complaint and respond within a reasonable time.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, technology, legal requirements or operational needs.
The updated version will be posted on this website with the updated date.
Contact Us
If you have any questions about this Privacy Policy, want to access or correct your information, or wish to make a privacy complaint, please contact us:
Tile Soultion
Email: tilesolution.co@gmail.com
Phone: 0422 989 251
Website: https://tilesoultion.com.au/
Service Area: Sydney, New South Wales, Australia