Terms of service

Terms of Service

Last updated: 17 July 2026

Overview

Welcome to Tile Soultion. The terms “we”, “us” and “our” refer to Tile Soultion.

Tile Soultion operates this website to provide information, enquiries, quotes and service support for tiling, waterproofing, bathroom tiling, tile repairs, leaking shower repairs, pool tiling, floor and wall tiling, kitchen splashbacks, outdoor tiling and related services across Sydney and surrounding areas.

By visiting, browsing, using this website, submitting an enquiry, requesting a quote, contacting us, sending photos or engaging our services, you agree to these Terms of Service, our Privacy Policy and any other policies displayed on this website.

If you do not agree with these Terms, you should not use this website or engage our services.

1. Website Use

This website is provided for general information, service enquiries and quote requests.

You agree to use this website only for lawful purposes. You must not use this website in a way that may damage the website, interfere with other users, attempt to gain unauthorised access, upload harmful code, send spam, copy our content without permission, or provide false or misleading information.

1. Services We Provide

Tile Soultion provides tiling and related services, which may include:

Bathroom tiling
Bathroom waterproofing
Leaking shower repairs
Tile repairs
Floor tiling
Wall tiling
Kitchen splashback tiling
Laundry tiling
Outdoor tiling
Balcony tiling
Pool tiling
Pool waterline tiling
Natural stone tiling
Regrouting and silicone replacement
Commercial tiling
Residential tiling
Other related tiling and waterproofing services

The exact service provided will depend on the agreed quote, site condition, access, tile type, preparation required and any written agreement between you and Tile Soultion.

1. Quotes and Estimates

Quotes are based on the information available at the time, including photos, measurements, plans, site access, tile selection, surface condition and the scope of work discussed.

A quote may change if:

The actual site condition is different from the information provided
Extra preparation or repair work is required
Hidden damage, water damage, rot, mould or structural issues are discovered
The customer changes the scope, tile layout, tile size, tile type, grout colour or design
Additional materials or labour are required
Other trades delay or affect the work
Access, parking, loading or site conditions are different from what was advised
Tiles or materials supplied by the customer are unsuitable, damaged or insufficient

Where practical, Tile Soultion will discuss extra work or changes with the customer before proceeding.

1. Bookings and Scheduling

Bookings are subject to availability, weather, material supply, site access, drying times, other trades and unexpected site conditions.

We will make reasonable efforts to attend and complete work within the agreed timeframe. However, dates and timeframes may change due to delays outside our control.

Tile Soultion is not responsible for delays caused by weather, supplier delays, customer delays, unavailable tiles, other trades, building defects, access issues or unexpected site conditions.

1. Customer Responsibilities

The customer must provide accurate information about the job, including measurements, photos, access details, site conditions and any known issues.

The customer is responsible for:

Providing safe and reasonable access to the work area
Ensuring electricity, water and parking are available where required
Removing personal items from the work area
Confirming tile selection, grout colour, trim colour and layout before installation
Ensuring customer-supplied tiles and materials are correct and available in sufficient quantity
Informing Tile Soultion of any known leaks, waterproofing issues, structural issues or previous repair work
Keeping children, pets and unauthorised persons away from the work area
Following drying time, curing time and maintenance instructions after completion

1. Customer-Supplied Tiles and Materials

If the customer supplies tiles, grout, trims, adhesives, waterproofing products or other materials, the customer is responsible for ensuring those materials are suitable, correct, available in enough quantity and free from visible defects before installation.

Tile Soultion is not responsible for defects, colour variation, size variation, shade variation, warping, breakage, shortage or suitability issues in customer-supplied materials.

Extra charges may apply if delays or extra labour are caused by unsuitable, damaged, incorrect or insufficient customer-supplied materials.

1. Changes to Scope

Any changes requested after a quote has been accepted may affect the price, timeframe and material requirements.

Changes may include:

Different tile size or tile type
Different grout colour
Different tile layout or pattern
Additional areas to be tiled
Extra waterproofing
Extra repairs
Extra preparation
Tile removal
Substrate repair
Additional trims, silicone or finishing work

Tile Soultion may provide a revised quote or variation price before carrying out additional work.

1. Payments

Payment terms will be stated on the quote, invoice or agreed directly with the customer.

The customer agrees to pay all amounts due by the due date.

Tile Soultion may pause, delay or stop work if payment is not made according to the agreed payment terms.

Late payment may result in follow-up costs, debt recovery costs or other reasonable costs where permitted by law.

1. Cancellations and Rescheduling

If you need to cancel or reschedule a booking, please contact Tile Soultion as soon as possible.

If work has not started and no costs have been incurred, there may be no cancellation fee.

If materials have been ordered, preparation time has been spent, labour has been booked, subcontractors have been arranged, or other costs have already been incurred, Tile Soultion may charge reasonable costs before any refund or cancellation adjustment is considered.

1. Refunds and Service Issues

Tile Soultion provides trade services, not standard retail products. Product return rules such as returning unused items in original packaging generally do not apply to our services.

If you believe there is an issue with our workmanship, you must contact Tile Soultion as soon as possible and provide photos, videos, the job address or suburb, invoice details and a clear description of the issue.

Where a workmanship issue is confirmed and relates to work completed by Tile Soultion, we may offer an appropriate remedy, such as repair, rectification, redoing part of the work, partial refund or another suitable solution depending on the circumstances.

Nothing in these Terms limits any rights you may have under Australian Consumer Law.

1. Australian Consumer Law

Our services come with guarantees under Australian Consumer Law.

Where Australian Consumer Law applies, services must be provided with due care and skill, be fit for any stated purpose, and be provided within a reasonable time where no time is agreed.

If a service does not meet the consumer guarantees, you may be entitled to a remedy depending on the nature of the issue.

Nothing in these Terms is intended to exclude, restrict or modify any consumer rights that cannot be excluded under Australian Consumer Law.

1. What Is Not Covered

Tile Soultion is not responsible for problems caused by:

Customer-supplied tiles or materials that are defective, unsuitable, inconsistent, damaged or insufficient
Existing structural movement, wall movement, floor movement or building defects
Water damage, mould, rot or substrate problems hidden before work starts
Leaks caused by plumbing, roofing, windows, balconies, structural defects or other trades
Damage caused by misuse, impact, harsh cleaning products or lack of maintenance
Changes requested by the customer after work has started
Normal wear and tear
Pre-existing issues outside the agreed scope of work
Work completed by other trades or previous contractors
Failure to follow care, drying time or maintenance instructions
Weather, moisture, movement or conditions outside our control

1. Drying Times and Aftercare

Some products, including adhesives, grout, silicone, waterproofing membranes and bedding materials, require drying or curing time.

The customer must not use, wet, walk on or disturb the tiled area until the recommended drying or curing time has passed.

Tile Soultion is not responsible for damage caused by early use, water exposure, cleaning, impact or interference before products have properly cured.

1. Website Information

We make reasonable efforts to keep the information on this website accurate and up to date. However, website information is general in nature and may not apply to every job or property.

Photos, descriptions, service pages, examples and information on this website are provided as general guidance only. The exact work required will depend on the site condition, quote, materials and agreed scope.

We may update, change or remove website content at any time without notice.

1. Photos, Reviews and Feedback

If you send us photos, videos, reviews, testimonials, feedback or project information, you confirm that you have the right to provide that information to us.

We may use feedback or reviews to improve our services.

We will not intentionally publish your private address, personal details or private project photos on our website or marketing materials without your permission.

1. Intellectual Property

All content on this website, including text, images, graphics, layout, branding, service descriptions, logos and website design, is owned by Tile Soultion or used with permission.

You must not copy, reproduce, modify, distribute, republish or use our website content for commercial purposes without written permission from Tile Soultion.

1. Third-Party Links

This website may include links to third-party websites, platforms or services, including Shopify, Google, social media platforms, review platforms or payment providers.

Tile Soultion is not responsible for the content, security, accuracy, availability or privacy practices of third-party websites.

You access third-party websites at your own risk and should review their terms and privacy policies.

1. Shopify and Website Platform

This website may be powered by Shopify or other website service providers.

Shopify and other third-party providers may help us operate the website, host content, process forms, analyse website usage or provide technical support.

Your use of this website may also be subject to Shopify’s terms and privacy practices where applicable.

1. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using this website, contacting us, requesting a quote or engaging our services, you acknowledge that you have read and understood our Privacy Policy.

1. Prohibited Uses

You must not use this website or our services:

For unlawful purposes
To provide false or misleading information
To harass, abuse, threaten or harm others
To copy or misuse our website content
To upload viruses, malware or harmful code
To spam, scrape or interfere with the website
To impersonate another person or business
To collect personal information from others
To interfere with website security or functionality
To make false, defamatory or misleading claims

We may restrict or block access to the website if we believe these Terms have been breached.

1. Limitation of Liability

To the maximum extent permitted by law, Tile Soultion is not liable for indirect, incidental, special, consequential or economic loss arising from your use of this website or our services.

This includes loss of profit, loss of revenue, loss of opportunity, loss of data, business interruption or costs caused by delays, third-party issues, website errors or matters outside our reasonable control.

Nothing in these Terms limits rights or remedies that cannot be excluded under Australian Consumer Law.

1. Indemnity

You agree to indemnify Tile Soultion against reasonable losses, damages, claims, costs or expenses arising from your breach of these Terms, your misuse of the website, your unlawful conduct, or your infringement of another person’s rights.

1. Website Availability

We do not guarantee that this website will always be available, secure, uninterrupted or error-free.

We may update, suspend, change or remove parts of the website at any time.

1. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

You agree that any dispute relating to these Terms, this website or our services will be handled in the courts or tribunals of New South Wales, Australia, unless otherwise required by law.

1. Changes to These Terms

Tile Soultion may update these Terms from time to time to reflect changes to our business, services, website, legal requirements or operational needs.

The updated version will be posted on this website with the updated date.

Your continued use of this website after changes are posted means you accept the updated Terms.

1. Contact Information

Questions about these Terms of Service should be sent to:

Tile Soultion
Email: tilesolution.co@gmail.com
Phone: 0422 989 251
Website: https://tilesoultion.com.au/
Service Area: Sydney, New South Wales, Australia